Returns & Refunds

1. Overview

McCully Customs manufactures and supplies premium custom motorcycle parts, many of which are made to order or custom fitted. Because of the specialised nature of our products, returns and refunds are handled on a case by case basis and are subject to the conditions below.

2. Faulty or Damaged Items

If your item arrives faulty or damaged, you may be eligible for a refund or replacement.

To request a return, contact us within 7 days of delivery with:

  • Order number

  • Photos of the damage or fault

  • A description of the issue

We may require the item to be returned for inspection before approving a refund or replacement.

3. Change of Mind

Change of mind returns are not accepted for custom, made to order, or modified items.

This includes:

  • Custom finishes

  • Custom sizes

  • Made to order wheel kits

  • Any item manufactured specifically for your build

If the item is in stock and unopened, a return may be considered at our discretion, subject to a restocking fee.

4. Non-Returnable Items

The following items are non-returnable unless faulty or damaged:

  • Custom made products

  • Made to order wheel kits

  • Modified or bespoke parts

  • Any item that has been installed or used

  • Products with altered finishes or custom coatings

5. Return Process

To initiate a return:

  1. Contact us at sales@mccullycustoms.com.au within 7 days of delivery.

  2. Provide your order number and photos.

  3. We will advise if the return is approved.

  4. If approved, return shipping is the responsibility of the customer unless the item is faulty or incorrect.

6. Refunds

Refunds will be processed after:

  • Inspection of the returned item

  • Confirmation that the item is in original condition (unused and undamaged)

  • Approval from McCully Customs

Refunds are processed using the original payment method and may take up to 7–10 business days to appear in your account.

7. Restocking Fees

If a return is approved for a change of mind (where applicable), a restocking fee may apply.

Restocking fees are determined on a case by case basis.

8. Shipping Costs

Shipping costs are non-refundable unless the item is faulty or incorrect.

Customers are responsible for return shipping costs unless otherwise stated.

9. Warranty Claims

Warranty claims for manufacturing defects are handled separately through our Warranty Policy.

If you believe your item is defective, please refer to our Warranty Policy for next steps.

10. Contact

For all returns, please contact us at sales@mccullycustoms.com.au